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Case Examples and Learning Reports
Performance Management Case Studies
Read about the performance improvement efforts of five states. They are designed to help public health professionals gain a better understanding of how to implement the Turning Point performance management model and its four components. Each case study includes discussion questions for use as a learning tool in trainings and team meetings.
Performance Management Learning Reports
Looking for a quick overview of leading public health and private sector performance management initiatives? Read the following "learning reports" prepared by state, local, and national public health leaders involved in the Turning Point Performance Management National Excellence Collaborative. As part of their 2001-2002 fact finding efforts, members conducted site visits with states that had innovative performance management efforts. They also invited experts to present on private sector initiatives such as the Balanced Scorecard and hot topics related to performance management, such as accreditation and workforce development. These summary reports provide a concise and often candid look at these efforts.
Learning project 1: Florida Quality Improvement Process [PDF]
Learning project 2: Using Performance Standards to Improve State Public Health Practice [PDF]
Learning project 3: The Balanced Scorecard [PDF]
Learning project 4: Workforce Development and Performance Management [PDF]
Learning project 5: The Washington Standards: A Pioneering State-Based Effort [PDF]
Learning project 6: The Foundation on Accountability (FACCT) [PDF]
Learning project 7: Competency-Based Training, Credentialing, and Accreditation [PDF]
Learning project 8: Wisconsin Performance-Based Contracting [PDF]
Learning project 9: Michigan Accreditation Program [PDF]
National Public Health Performance Standards Case Studies
Learn about the experiences of diverse jurisdictions in using the National Public Health Performance Standards Program. Case studies show how small rural areas, such as Stephenson County, Illinois, implemented the program, as well as how states like Colorado, Kansas, New Mexico, and North Dakota assessed their performance with public health system partners and organized action planning. Contacts for each jurisdiction are provided for more information.